Client Guide
Answers Before Your Next Step
Essential guidance on product information, payments, international delivery, returns, warranty, and caring for a mechanical watch.
Client Guide
How Can We Help?
The answers below cover common questions from customers in North America and Europe. Product-specific information and the terms shown during checkout take priority where they differ.
Are the watches authentic?
Every live product listing must identify the commercial basis, included documentation, and applicable authenticity or verification information. Demo products on this preview site are private test records and use original brand-neutral visualization images rather than brand photography.
Why are some products marked as Demo Preview?
Demo Preview cards demonstrate the intended catalog structure, filters, product data, and visual language. They are not active sales offers and cannot be purchased.
Can I ask for help choosing a watch?
Yes. Contact our watch specialists with your preferred style, wrist size, movement type, intended use, budget range, and delivery country. We can help narrow the practical choices.
Which currency is used?
Store prices and checkout are configured in US dollars unless the interface expressly states otherwise. Your card issuer or payment provider may apply conversion rates or fees.
Which payment methods are accepted?
Available payment methods appear at checkout and may vary by billing country, order value, and provider eligibility. PayPal is the primary configured gateway for the store.
Do you ship to the United States, Canada, and Europe?
The fulfilment framework supports these regions. The exact carrier, service level, price, restrictions, and insurance availability are confirmed for the delivery address at checkout or during specialist review.
Are duties and taxes included?
Only when checkout or the order confirmation expressly says so. Otherwise, the recipient is responsible for import VAT, customs duty, brokerage, and local carrier charges.
Will my delivery require a signature?
High-value shipments normally require an adult signature or approved collection. Carrier rules and destination restrictions may vary.
What is the return window?
Unless a product-specific term or applicable law provides differently, contact us within 14 calendar days of delivery to request authorization. The watch must satisfy the return condition requirements.
What warranty is provided?
Eligible watches normally include the coverage stated on the product page and order documents. Unless stated otherwise, the store framework provides two-year international warranty support subject to exclusions and assessment.
How do I choose the right case size?
Case diameter is only one factor. Lug-to-lug length, thickness, bezel and dial proportions, bracelet articulation, and wrist shape all affect fit. Our sizing guide in the Journal explains how to compare them.
How should I care for a mechanical watch?
Keep the watch clean and dry within its stated rating, avoid strong magnetic fields and impact, operate the crown correctly, and arrange periodic inspection or service appropriate to the movement and use.