Returns & Inspection
A Clear, Careful Return Process
Eligible returns are managed through prior authorization, secure transport, and condition inspection appropriate for a high-value mechanical watch.
Returns & Inspection
Return Eligibility
Unless the product page or applicable law provides a different right, contact us within 14 calendar days of confirmed delivery to request a return authorization. Do not send a watch before authorization and shipping instructions are issued.
Condition Requirements
An eligible watch must be returned unworn, unaltered, and in the condition supplied, with all tags, protective materials, presentation boxes, manuals, warranty documentation, accessories, and included items. A short indoor fit check is acceptable; wear marks, scratches, strap creasing, bracelet sizing, removed links, engraving, modification, or missing components may make a return ineligible or reduce the refundable amount where permitted by law.
Requesting Authorization
- Contact Customer Care with the order number and reason for the request.
- Provide clear photographs if there is a condition, accuracy, or transit concern.
- Wait for written authorization, packing guidance, and the approved return address.
- Ship only through the instructed tracked and insured service.
Inspection
Returns are normally inspected within three to five business days after receipt. The inspection verifies identity, condition, completeness, serial or reference information where applicable, and the presence of supplied accessories. We will contact the purchaser if the returned condition differs materially from the original record.
Refunds
Approved refunds are issued to the original payment method. Bank and payment-provider processing times are outside our control and can require additional business days. Original express shipping, return shipping, customs duties, import VAT, brokerage, currency conversion, and other third-party charges are not refundable unless required by applicable law or caused by our error.
Non-Returnable Items
Final-sale products, personalized or engraved items, specially sourced items identified as non-returnable before purchase, and products altered at the purchaser’s request may be excluded. Hygiene-sensitive straps showing wear and products damaged through misuse, accidental impact, moisture exposure beyond the stated rating, or unauthorized service are not eligible as standard returns.
Consumer Rights
Nothing in this policy limits rights that cannot be excluded under the consumer law applicable to the purchase. Customers in the United Kingdom or European Economic Area may have statutory cancellation or conformity rights that operate in addition to this policy.