Delivery & Fulfilment
Tracked Delivery, Clearly Explained
Our fulfilment approach is designed for high-value timepieces, with tracked services, destination-aware delivery information, and specialist support when additional coordination is required.
Delivery & Fulfilment
Before Your Watch Ships
The order confirmation and checkout information identify the service available for the delivery address. Timelines below are working estimates for normal conditions and begin after payment and order review are complete.
Processing & Verification
Orders normally require one to three business days for payment review, product verification, secure preparation, and carrier handover. High-value orders may require additional identity, address, or payment confirmation. We will contact the purchaser using the details supplied at checkout if further information is needed.
Delivery Services
| Destination | Tracked Shipping | Express Shipping |
|---|---|---|
| United States | 3–7 business days | 1–3 business days |
| Canada | 5–10 business days | 2–5 business days |
| United Kingdom & Europe | 5–12 business days | 2–6 business days |
Remote areas, carrier controls, customs review, severe weather, and peak trading periods can extend these estimates.
Tracking & Signature
A shipment confirmation is issued when the carrier accepts the parcel. High-value deliveries may require an adult signature and may not be left unattended. The recipient is responsible for monitoring tracking and ensuring that an authorized person is available at the delivery address.
Insurance & High-Value Delivery
Where shown at checkout or confirmed in writing, high-value shipping includes transport insurance subject to the carrier or insurance terms. Coverage normally ends when the shipment is recorded as delivered to the approved address or collected from an authorized location.
Customs, VAT & Import Charges
Unless checkout expressly states that duties and taxes are included, international customers are responsible for customs duties, import VAT, brokerage, and local handling charges. These amounts are set by the destination authorities and are not controlled by VSFactoryStore. Refusal to pay import charges may result in return costs and non-refundable carrier or customs fees.
Address Changes & Delivery Issues
Contact us immediately if an address is incorrect. A delivery address cannot always be changed after carrier handover. If tracking shows loss, damage, or an unexplained delay, notify us promptly so that the appropriate carrier investigation can begin. Keep the packaging and photograph any visible transit damage before opening further.